Privacy and Data Policy

Welcome to the privacy policy for Lucky Emperor. This page describes how we collect, use, store and protect your personal information when you use our casino services in Canada. We take your privacy seriously and aim to be clear about what data we hold, why we need it, and how you can manage it.

Types of data we collect

We collect several categories of information to operate accounts securely and provide services.

Personal data

This includes name, date of birth, home address, email address, phone number and government-issued ID when required for verification. We also keep account login details and any communication you send to our support team.

Technical data

We collect technical information such as IP address, device type, browser, operating system, geolocation derived from IP, and connection data to help deliver the site, prevent fraud and ensure a safe experience.

Transactional data

Transactional records cover deposits, withdrawals, payment method details (partially masked), wager history and bonus activity. We retain transaction records to meet operational, audit and compliance needs.

How we use your information

We use personal and technical data to create and manage your account, process payments, verify identity for withdrawals, detect and prevent fraud, deliver customer support, and comply with legal obligations. Transactional data is used to process payments, maintain accurate records and resolve disputes. We may also use anonymized data for analytics and service improvement.

Data protection practices

We protect your information using industry-standard security measures, including encryption in transit, secure servers and access controls. Access to personal data is limited to authorised staff and third-party providers who process data on our behalf. We regularly review security practices to reduce risk and respond to incidents promptly.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, keep you logged in, improve site navigation and analyse site usage. Some cookies are essential for account security; others are optional and used for analytics and personalised content. You can manage cookie preferences through your browser or the cookie settings on the site.

User rights

If you are a Canadian user, you have rights to access the personal information we hold about you, request corrections, and ask for deletion where applicable. You may also withdraw consent for certain processing activities and lodge inquiries about how your data is used.

Access, correction and deletion

To request access, correction or deletion of your data, contact our support team. We will verify your identity before processing requests and respond within a reasonable timeframe. For privacy requests please email [email protected] or use the account settings page to update contact details and preferences.

Information sharing and third parties

We share data with third-party service providers who support payments, identity verification, fraud prevention, hosting and analytics. These providers process data under contract and are required to protect it. We may also disclose information when required by law or to protect our rights and the safety of others.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on our site with the revised effective date. Continued use of LuckyEmperor after changes indicates acceptance of the updated policy. Check this page periodically for the latest information.