Contact Us
Support is ready to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification, deposits, withdrawals and site navigation — for quick replies use live chat, or send an email or call if you prefer. Live chat is best for immediate issues and simple account help; email is ideal for documentation or detailed enquiries. Please include your account username when you contact us.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email, phone) |
| General enquiries | [email protected] (billing and account) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +1 416 273 9482 (voice and SMS) |
| Working hours | 24/7 (live chat), Mon-Fri, 09:00-18:00 (email) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] and include a clear subject line, your full name and up-to-date contact details to avoid delays. Attach any relevant files and expect a response within a few business days; urgent issues can be flagged in the subject.
Send us a message
Response Time
For support requests, most inquiries are answered within one business day. Simple account and payment questions are usually handled quickly via live chat or email, while more complex cases - such as KYC checks or disputed transactions - can take several days to investigate. We'll keep you updated on progress and aim to resolve issues as promptly as possible.
Feedback
We value your feedback. Please share any suggestions, ideas, or issues to help improve our site. All messages are reviewed carefully by our team and used to shape updates to promotions, features and the overall user experience. Contact us via live chat or email at [email protected]. Thank you for helping Lucky Emperor and LuckyEmperor keep the site relevant and easy to use for Canadian players.