Privacy & Data Protection

This Privacy Policy explains how we collect, use, and protect your personal information when you register, play, or transact with Lucky Emperor. We take privacy seriously and aim to be clear about the types of data we handle, why we need it, and the choices available to you as a player in Canada.

Types of data we collect

We collect information that is necessary to open and maintain your account, to process payments, and to provide our services. This includes personal data, technical data, and transactional data listed below.

Personal data

Personal data includes information you provide directly when registering or contacting us, such as your full name, date of birth, home address, email address, phone number, and government ID when required for verification. We also collect identity verification records when you submit KYC documents to enable withdrawals and to meet regulatory obligations.

Technical data

Technical data covers information collected automatically when you use our site or mobile browser, including IP address, device type, browser version, operating system, and log data about your session. We use this data to keep the site secure, improve performance, and detect suspicious activity.

Transactional data

Transactional data relates to deposits, withdrawals, bets, wins and losses, and loyalty points. Payment card or e-wallet details used to process transactions are collected by our payment partners and, where stored by us, are handled securely in accordance with applicable standards.

How we use your information

We use collected data to: create and manage your account; process payments and withdrawals; comply with legal and regulatory requirements; detect and prevent fraud; provide customer support; and to send essential account communications. We may also use anonymized or aggregated data for site analytics and service improvements.

Data protection practices

We protect personal information using industry-standard security measures, including encryption for data in transit, access controls, and regular security reviews. Access to your personal information is limited to employees and service providers who need it to perform their duties. We also require our third-party partners to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance, and show relevant content. You can manage cookies through your browser settings or via the cookie banner on our site. Disabling certain cookies may affect site functionality.

User rights

Where applicable, you have rights to access, correct, or request deletion of your personal data, to withdraw consent, and to object to certain processing. You may also request restriction of processing or portability of data provided directly by you. We will verify your identity before acting on such requests.

Access, correction, and deletion

You can review and update much of your account information in your profile. To request corrections or deletion, please contact our support team. We may need to retain certain information to comply with legal obligations or for fraud prevention. To contact us, email [email protected].

Information sharing and third parties

We may share personal data with service providers who support account operations, payment processors, fraud prevention partners, and regulatory authorities when required. Transfers outside Canada may occur; in such cases we use contractual or other safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site with an updated effective date. If you have questions about our privacy practices or how LuckyEmperor handles your data, contact [email protected].