Response Time
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Our team helps with registration, KYC document uploads, deposits and withdrawals, and troubleshooting game access. Contact us any time for quick, practical assistance tailored to Canadian players. We’re familiar with Interac and Visa Debit, can guide you through proof-of-identity steps, and will direct you to responsible gambling resources if needed. If you prefer, submit documents directly through your account for faster processing.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email responses usually within 1 hour) |
| General enquiries | [email protected] (billing, promotions; email response within 24 hours) |
| Affiliate enquiries | [email protected] (partner programme; manager contact Mon-Fri) |
| Phone | +1 416 589 2743 (phone support Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; email Mon-Fri, 09:00-18:00 ET |
Email Support
For detailed requests, account questions, or matters that require documents or explanations, email is the preferred contact method. Please send your message to [email protected] with a clear subject line plus your full name, account ID and up‑to‑date contact details. Providing this information helps us avoid delays and respond with a complete answer as quickly as possible.
Submit your enquiry
Response Time
Support response times: most inquiries receive a reply within one business day. Simple account and payment questions are usually resolved quickly; more complex matters, such as KYC verification, disputed transactions or detailed investigations, may take longer depending on their nature and required documentation. We’ll keep you updated throughout the process and aim for clear, timely communication.
Feedback
Your feedback matters to us. If you have suggestions, ideas or issues with the site, please share them, we read every submission and use it to improve features, promotions and the overall experience. Send comments through our support channel or the on-site feedback form; we review feedback carefully and act on common requests to keep the site clear, fair and user-friendly.